Why is my rent increasing?
MSV’s rents are set using government guidelines, which means some customers will see an increase in their rent from 1 April 2025.
You will receive a letter from MSV in February outlining your new rent.
If you also pay a service charge, any changes to this amount will be detailed in your letter.
How is my rent increase calculated?
Most customers will receive a 2.7% increase in their rent from 1 April 2025.
This increase is calculated using the Consumer Price Index (CPI) from September 2024 (1.7%), plus an additional 1%.
We always strive to keep increases to a minimum, but it’s important we continue to maintain and improve homes and deliver high-quality services.
What is the Consumer Price Index?
The Consumer Price Index (CPI) is a measure of inflation, reflecting changes in the cost of everyday goods and services over time.
I receive Universal Credit, so how will this affect me?
You don’t need to submit a new claim with the Department for Work and Pensions (DWP).
From 1 April, Universal Credit will prompt you in your journal to confirm your new rent and service charge. Simply update the details using the information in your rent letter.
Do I have to adjust my direct debit with my bank?
No, your direct debit will be adjusted automatically, and you will receive a notification from Allpay once this has been processed.
What if I’m struggling to pay my rent?
Please don’t worry—if you're struggling, get in touch with us as soon as possible. Our team can help with money advice and support to help you maximise your income and manage your payments.
📧 Email: CustomerSupportTeam@msvhousing.co.uk
📞 Call us: 0161 226 4211
