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Ending your Tenancy

Thinking of ending your tenancy? We’re sorry to see you go

If you are a customer and want to end your tenancy there are a few things you need to do.

4 weeks notice

First of all you must give 4 weeks notice in writing. 

You can do this by emailing us (link to lettings.team@msvhousing.co.uk) and we will send you a form to complete or you can ring the service centre on 0161 226 4211 and we will post you the form to complete and return in a pre-paid envelope. 

It’s important to note this is the only way you can end your tenancy with us.

It is really important to complete the form as quickly as possible to get the ball rolling. 

 

Inspecting your home

As soon as we have received your completed form we will get in touch with you straight away to arrange an inspection of your home. 

We need to do this to ensure you are leaving it in good condition for the next tenant to move in.

We’ve put together a checklist of things to do to help you end your tenancy.

 

What if I change my mind?

Once you have given 4 weeks notice in writing this is legally binding and your tenancy will end on the date confirmed by us.

Therefore you must be sure that you wish to end your tenancy before submitting the ‘Ending Your Tenancy’ form.

Once your written notice is submitted and confirmed this cannot be revoked or extended.  So, if you do change your mind about moving once you have submitted your written notice, you will be required to sign a new tenancy agreement to ensure you have an ongoing contractual agreement with us.

We may in exceptional circumstances allow you to stay in the property after the end of the tenancy for a short period of time (if for example, the property you are moving to is not ready to move into).

Checklist for anyone who wishes to end their tenancy

If you are the tenant:-

  1. Notify MSV – we will send you the Ending Your Tenancy form
  2. Sign and return the Ending Your Tenancy form – either by email or post
  3. Agreed with MSV when the property will be cleared, and the keys will be returned
  4. Remove all furniture, white goods/ appliances and personal belongings from:
  • The property
  • The loft space
  • The garden
  • The outhouse / garage / shed

This includes any floor coverings such as carpets or laminate flooring unless agreed by MSV that these can remain in the property.

If you need to dispose of any bulky items you can contact your Local Council (there may be a small charge for this service). 

You may also wish to consider contacting Local Charity shops, for example, the British Heart Foundation, who may be able to take good items of furniture and white goods on your behalf.

     5. Make sure the property is left in a good, clean condition and all rubbish has been removed. 

Unfortunately, if this does not happen, MSV will recharge you for costs incurred

     6. Inform everyone relevant that the tenancy has ended to stop further mail and correspondence

     7. Cancel all direct debits or standing orders which relate to the tenancy / property, for example contents insurance.

     8. Notify Housing Benefit / Universal credit if you receive benefit

     9. Inform the gas, electric and water suppliers and take final meter readings for your own record

 10. If the property has a prepayment meter make sure you have left all prepayment keys/cards in the property

Ending the Tenancy on Behalf of Another Person

 If you want to end the tenancy of another person, for example a family member who has died, there are some things you need to know.

To legally end the tenancy of another person you must let us have:-

  • A copy of the death certificate
  • Proof of the next of kin’s ID - this could be a driving licence, passport, birth or marriage certificate
  • Have a copy of the will, if there is one, to confirm who the executor of the will is. We will need the executor’s permission if we are dealing with someone else in this matter.

 

Once we have confirmed the above with you, you will need to complete the ‘Ending Your Tenancy’ form. You can do this by email or by post. 

We will provide a 2-week grace period where we will not charge rent on the property to give you time to empty the home. 

Losing a family member is a difficult time, so if you need longer than two weeks, please get in touch and we can discuss your circumstances with you. 

You can do this by emailing the Lettings Team or giving them a call.

Checklist if you are notifying us of a the death of a family member or you are the Executor of the will of an MSV tenant who has died:-

  1. Get in touch with the Lettings Team and provide us with the full details of Next of Kin / Executor of the Will.

  2. Email the following documents to team@msvhousing.co.uk
  • Copy of the Death Certificate
  • Proof of ID for Next of kin / Executor (Passport, Driving licence or Birth Certificate)
  • Copy of the Will or Letter of Administration (this is to confirm you are the named executor or administrator)
  1. As soon as we have received your completed form we will get in touch with you straight away to arrange an inspection of the property. We need to do this to check the property and agree if any carpets etc could be left in the property.

  2. Agree with MSV when the property will be cleared, and the keys will be returned.
  3. Remove all furniture, white goods/ appliances and personal belongings from:
  • The property
  • The loft space
  • The garden
  • The outhouse / garage / shed

If you need to dispose of any bulky items you can contact your Local Council (there may be a small charge for this service).  You may also wish to consider contacting Local Charity shops, for example the British Heart Foundation, who may be able to take good items of furniture and white goods on your behalf.

Make sure the property is left in a good, clean condition and all rubbish has been removed. 

 

There may be other circumstances where a tenant wishes to end their tenancy such as moving to residential care.
For any further information please contact the Lettings Team in the first instance by emailing lettings.team@msvhousing.co.uk.

Sheltered Accommodation

If you live in sheltered accommodation you have the same contractual obligations to end the tenancy, but you should contact the Older Persons team or your Scheme Manager in the first instance by emailing olderpersonsteam@msvhousing.co.uk