Before you contact us, please read this information

Please look at the options below to find out more about how we can help you with everything from making a complaint through to gas safety advice. Or contact us using one of the methods at the bottom of the page.

3. How we can help
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We have a variety of affordable homes and apartments in Greater Manchester for rent.

There are a variety of ways you can rent an MSV property; through choice-based letting schemes, local authority waiting list and occasionally via Rightmove. 

Search for properties in your area.

 

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We offer brand new spacious, warm and beautifully designed homes with a range of purchasing options available.

Search for an MSV home on our SnugBug website.
You will find information on shared ownership and rent-to-buy properties in Greater Manchester

If you already have shared ownership with MSV, you can find more information about staircasing or right to buy/acquire here.

For more information, please contact our Growth Team on buy@msvhousing.co.uk.

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Yes, we provide supported housing to vulnerable people across 17 different Local Authorities.


We work with a wide range of partners to deliver a full range of support for people with learning disabilities, mental health issues, drug and alcohol issues, teenage parents and young people.

Our housing schemes range from one bedroom self-contained flats to fully adapted shared bungalows. Some of our schemes have communal living spaces where activities from cooking and budgeting to a social evening can take place.

If you or someone you know would like more information on supported housing, please contact us on SupportedHousing@msvhousing.co.uk

Or you can find more information on finding an MSV home here 

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Yes, we have two foyers in Greater Manchester for 16 - 25 year olds

MSV provides safe and secure homes for young people at our foyers based in Blackburn and Hulme, Manchester. Our foyers offer a home and support to young people for up to two years.

Find out more

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Yes, our properties for the over 55s are specifically designed to meet the needs of older people.

We own 60+ apartments in Bolton, Manchester, Salford, Rochdale, Longridge and Warrington for older people or those with a disability. In some circumstances we accept people under 60 years old, so please enquire.

As well as your own front door, our independent living accommodation offers:-

  • A scheme manager
  • An appointment-based repairs system which includes evenings and weekends
  • Help and advice on accessing support and benefits
  • A communal lounge and lots of activities such as bingo and coffee mornings
  • Security and peace of mind
  • An escape from loneliness

Find out more

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You can report non-emergency repairs and book an appointment slot that is convenient for you on our self-service portal; My MSV Account. You can report these 24/7 (even at the weekends) and on any device. 

If you have emergency or health and safety essential repairs, please visit our Repairs page.

Gas emergencies

If you smell gas, do not switch any electrical appliances on or off. Open windows and make sure there are no naked flames. Call National Grid immediately on 0800 111 999.

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Mutual exchanges and tenancy transfers 

If you are a social housing tenant living in a rented property you may be eligible for the House Exchange scheme.

There is also the option for a tenancy transfer through your local choice-based lettings

Find out more on our Find an MSV Home page.

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We're here to help!

Call our dedicated Money Management Team on 0161 226 4211 for free, confidential, expert advice and support with managing your money.

We can help all customers, in work or claiming benefits, with rent arrears and give advice on gas electricity, water and council tax arrears.

Find out more

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Can I buy my home?

Unfortunately, this is not a straightforward yes or no decision.

We suggest all enquiries are emailed into Buy@msvhousing.co.uk and a member of our Team will contact you to discuss. 

Read more

 

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This all depends on what type of property you live in.

If you live in a flat with a communal door/garden, then generally pets are not allowed.

If you are unsure please speak with your Neighbourhood Officer.

You can find out who your Neighbourhood Officer is here.

 

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You can make a request to do this by:

The request may be referred to your Neighbourhood Officer who may contact you to discuss before a decision is made.

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Mutual Exchange is for social housing tenants in a rented property who want to swop their house or flat.

House Exchange
If you currently live in a Mosscare St Vincent’s property in Greater Manchester you are eligible for the House Exchange scheme.

Simply register on the House Exchange website and you will receive possible matches by email or text message.

As a Mosscare St Vincent’s tenant, you are entitled to free membership on the site.

Visit the House Exchange website or read this leaflet for more information.

HomeSwapper
If you currently live in a Mossbank Homes property or any other area outside of Manchester you can find mutual exchanges using HomeSwapper.

Visit the HomeSwapper website

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No, contents insurance is the Tenants responsibility.

It's really important that you protect your belongings by arranging contents insurance. This is not usually expensive and well worth the peace of mind.

Please refer to your Tenancy Agreement for more information.

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You can find out more about your neighbourhood including who your neighbourhood officer is here:

Neighbourhood search

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Yes, The Rob Ferguson fund is a programme that offers funds of up to £1000 to individuals and groups working in MSV’s communities and neighbourhoods. This fund offers cash and direct support to initiatives that improve people's lives and the places where they live.

Find out more and apply here

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There are many different ways to get involved to help improve services and make a difference in your community.

You don't have to attend a meeting to be involved with MSV, you can influence our services in the comfort of your own home by taking part in surveys, becoming a pollster, giving feedback via social media, joining our readers or digital led groups.

Find out more.

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We have four community-led hubs across Greater Manchester.

  • Bramhall Hub, Bramhall
  • Jean Byers Hub, Bredbury
  • UCAN Centre, Bolton
  • Carrbrook Hub, Stalybridge

Hubs are community-led and run by volunteers, providing a range of activities and support services for people in their local communities.

Find out more.

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We're here to help!

We can help all customers, in work or claiming benefits, with rent arrears and give advice on gas electricity, water and council tax arrears.

We can signpost you to free specialist debt advisors such as the Citizens Advice Bureau or National Debtline. We can also check your benefits including pension credits.

If you are struggling with your rent, contact your Neighbourhood Officer straight away.

If you are concerned about money issues then you can also contact our Customer Support Team. Our dedicated money management officers can offer a telephone advice service or visit you in your home if you would prefer.

For more information on the services we offer and ways to pay your rent please click here.

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There are many ways you can pay your rent.

  • Direct Debit
  • Text via Allpay
  • Telephone/internet banking
  • Over the phone on 0161 226 4211
  • PayPoint swipe card
  • Standing Order
  • Cheque

More details of each of these payment options can be found here.

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The easiest way to do this is by registering for a customer account on MSV's self-service portal: My MSV Account.

Once your account is active you will find your rent balance under My Household and Accounts function.

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Manage your repair online at any time and on any device

You can report non-emergency repairs and book an appointment slot that is convenient for you on our self-service portal; My MSV Account. You can report these 24 hours a day, 7 days a week.

You can also manage your repairs by cancelling and rearranging up to 48 hours before your appointment time via the portal.

If you do not have a customer account or the appointment is due in less than 48 hours, please email: enquiry@msvhousing.co.uk

If you have emergency or health and safety essential repairs, please visit our Repairs page.

Gas emergencies

If you smell gas, do not switch any electrical appliances on or off. Open windows and make sure there are no naked flames. Call National Grid immediately on 0800 111 999.

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Appointment times for repairs and services

We have morning appointments from 8am to 12.30pm and afternoon 12.30pm to 4.30pm appointment slots.

However, we may if requested be able to offer you our first call appointments between 8am and 9.30am, to help fit around the school runs or work commitments.

Manage your appointment online via the My MSV Account

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Emergency repairs

An emergency is something which could cause danger to your health and safety or serious damage and destruction to your property.

If you feel your repair is an emergency please contact us IMMEDIATELY on 0161 226 4211, our trained advisors will be happy to assist you.

You can book or manage your repairs or service appointments on the My MSV Account

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Your username is your email address.

Access our online services and login to your My MSV Account here.

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You will need your Tenancy Reference Number to register for our online services.

You'll find it at the top of your Tenancy Agreement and rent statements.
If you can't find your number, email us at enquiry@msvhousing.co.uk

You can access your online customer account on the My MSV Account here.

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Yes! We can help you to improve your online skills.

As a registered Learn My Way centre, MSV offers a variety of free online training courses and employment support. 

We also offer employment support such as:

  • CV writing
  • Confidence building
  • Access to training
  • Self-employment advice
  • Skills matching
  • Apprenticeships
  • 121 support

For more information, please contact involvement@msvhousing.co.uk

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Visit My MSV Account to register for your online customer account.

You need to hold an MSV Tenancy and an email address to register for our online services.

When you register, you will be asked for your 6 digit Tenancy number, you'll find this at the top of your Tenancy Agreement and rent statements. If you can't find your number, email us on enquiry@msvhousing.co.uk

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Although we encourage customers to sign up to our My MSV Account, we understand that this may not suit all our customers.

Our phone lines are open Monday to Friday 8.30am to 5pm and you can report emergencies outside of these times on the same number.

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There are a number of ways to contact us.

 

how can we help?

Can't find the information you need?

You can contact us directly using our contact form.