Our new Customer Experience Strategy
It's Customer Service Week 2024 and we are thrilled to unveil our new Customer Experience Strategy. Customer experience extends beyond simply providing good customer service, it encompasses how you perceive MSV and the feelings you have during your interactions with us.
Our strategy is designed to prioritise you, ensuring we listen to your feedback, treat you with fairness and respect, and continuously enhance your experience and satisfaction with our homes and services.
This strategy has been shaped by valuable input from customers through focus groups and survey feedback. Our goal is for you to feel fantastic! A remarkable customer experience means consistently getting it right the first time, responding within reasonable timeframes, making interactions straightforward, and exhibiting openness, empathy, and clear communication. Ultimately, our focus is on placing you, the customer, at the centre of everything we do.
Read the full strategy here
Feedback from our customers
National Customer Service Week is here, and we're taking this opportunity to shine a spotlight on the amazing work of our colleagues. At MSV, we believe that every customer deserves exceptional service, and our team goes above and beyond to make that happen.
We've collated some inspiring quotes that showcase how our colleagues go that extra mile to help our customers
Want to let us know if you have had a positive experience from our teams? Email enquiry@msvhousing.co.uk or leave us a review on Google!
