The National Housing Federation (NHF) has published its 'Making Every Customer Count' report which highlights the importance of gathering accurate and up-to-date information to better understand residents’ needs and improve service delivery.
To deliver tailored and supportive services, we rely on good-quality data. When we reach out for repairs or surveys, access to your property is crucial for helping us maintain your home safely and comfortably, ensuring we can offer the best possible support.
We may ask for access to your property to carry out essential works, such as:
- Stock condition surveys: Ensuring your home meets safety standards and assessing when you may need upgrades like a new kitchen, bathroom, windows, or boiler
- Essential safety checks: Gas, electrical, or damp and mould inspections required by law to keep you safe
- Maintenance or repairs: Addressing issues promptly to maintain your home’s comfort and safety
- Upgrades: Improving energy efficiency or accessibility in your home
Your cooperation makes all the difference in helping us provide the service you deserve. We understand that visits can be inconvenient, so we’ll always aim to schedule them at a time that suits you and provide as much notice as possible.
Read the full 'Making Every Contact Count' report.
