Asset Management Strategy
This strategy will:
- Set out how we make decisions in relation to the management, maintenance and investment in our homes and other assets
- Ensure we review our assets and performance to make sure they remain suitable for customers and future customers
- Define how we will ensure our future investment plans
For further information, please contact:
enquiry@msvhousing.co.uk
Customer Voice Strategy
This strategy will:
- Support MSV to meet the requirements set out in new regulatory requirements in respect of consumer standards, ensuring that customers voices are heard, acted upon, and actively influence the services they receive
- Provide a flexible approach to how we involve customers and offer opportunities to shape and influence services
- Ensure we use data and insight to improve the customer journey
- Embedding customer voice throughout the business and focussing on improving data and insight, particularly connecting with silent voices
For further information, please contact:
involvement@msvhousing.co.uk
Equality Diversity and Inclusion Strategy
This strategy will:
- Set out our commitment to EDI for customers, colleagues and partners.
- Reflect our plans for fulfilling our strategic priority to create a truly inclusive and diverse culture.
- Ensure we give a fair and equal service provision to unheard voices, ensuring everyone is treated with respect.
- Help us to continue a proactive and innovative approach to EDI, raising aspirations, creating opportunities, and breaking down barriers.
For further information, please contact:
enquiry@msvhousing.co.uk
Growth Strategy
This strategy will:
- Give some context and background to the assumptions in the plan.
- Identify where new homes will be built.
- Outline the Number, Type and Tenure of the homes to be built.
- Outline the type and quality of the new homes.
- Explain how we will deliver on our growth plans.
- Identify how these new homes will be marketed and how we will brand them.
For further information, please contact:
enquiry@msvhousing.co.uk
Neighbourhood Strategy
This strategy will:
- Set out our commitment to delivering services in MSV neighbourhoods for customers, colleagues and partners
- Lay out how we will comply with the Consumer Standards
- Define our four priorities to help us achieve our vision to create places where people can flourish
Read our summary - Our Offer in Neighbourhoods
For further information, please contact:
enquiry@msvhousing.co.uk
Customer Experience Strategy
This strategy sets out how we will:
- Prioritise you, ensuring we listen to your feedback
- Treat you with fairness and respect
- Continuously enhance your experience and satisfaction with our homes and services
- How we will aim to get things right first
This strategy has been shaped by valuable input from customers through focus groups and surveys
Read the full strategy
For more information, please contact enquiry@msvhousing.co.uk
